Return Policy

Return Policy

We gladly accept unworn, unwashed, or undefective merchandise purchased on TrueTimber.com for return. Items must include the attached TrueTimber price tickets and be accompanied by the original packing slip.

 The TrueTimber.com return policy is simple!

• You may return your items in their original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items.)
• Returns shipped back within 30 days of receiving your items will be refunded to your original method of payment. Shipping cost will not be refunded.
• Returns AFTER 30 days will be refunded as store credit.
• Returns AFTER 60 days will not be accepted.
• eGift and gift cards cannot be returned or exchanged.

Follow these steps to submit a return:

• Email us at customerservice@truetimber.com or call our Toll-Free Number (800) 244-0075.
• Pack and ship

All returns sent to:

TrueTimber

150 Accurate Way

Inman SC, 29349

• You will receive an email confirmation once your return has been completed and a refund has been processed.
• Please allow up to 5 business days for the credit to show on your account.
• We do not exchange items, but you may reorder through TrueTimber.com at this time.

For any additional questions regarding shipping, returns, or orders please call our Toll Free number (800) 244-0075 or send us an email at: customerservice@truetimber.com 

Office Hours:

Monday – Thursday: 8:00am – 5:00pm

Friday: 8:00am – 4:00pm

Saturday – Sunday:  Closed